Refund Policy

This policy applies to monthly subscriptions and data packages purchased through the VKVPN user panel. It explains the scope, review criteria, and return methods for refund requests. Before submitting a request, check the order status, payment method, and actual data usage. Refunds are not processed by off-site personnel or unofficial pages; all communication and outcomes are recorded in the user panel ticket system.

Refund Commitment and Scope

A full, no-questions-asked refund may be requested within 30 days of the first payment. The refund window begins when the first payment order is completed. Whether a request is within the valid period is determined by the order time and ticket submission time recorded in the user panel. No additional proof is required for a change in usage plans, device incompatibility, or an unsatisfactory connection experience, but enough information must be provided to identify the relevant order.

This commitment applies to the first payment order. Monthly subscription data resets each month on the activation date; when an upgrade occurs partway through a period, the price difference is calculated against the remaining days. For upgrades, duplicate orders, or multiple active orders, VKVPN reviews each order separately using its payment record, activation status, and benefit usage. Different orders are not assessed as one combined order.

Cases Not Covered

Requests submitted after the refund window are not covered by the no-questions-asked refund commitment above. If a monthly subscription has exceeded the data included in the purchased plan, or a data package has been fully used, the related benefits have been consumed and VKVPN may decline a refund for that order. For disputed usage records, the review relies on the order, data, and service status shown in the user panel.

Accounts restricted or terminated for violating the Terms of Use are not eligible for a no-questions-asked refund. This includes using international routes for unlawful activity, disrupting network operations, maliciously consuming resources, or reselling subscription benefits to others. Forged payment receipts, use of another person’s order, and repeated submission of a completed refund request will also be rejected. Transactions canceled, returned, or flagged as abnormal by the payment channel are first checked against the actual settlement status.

Request Process and Required Information

Sign in with the account used for the purchase, open the ticket page in the user panel, select the issue type related to billing or refunds, and submit the request. The ticket should include the username, the order identifier to be refunded, the payment method, and proof of payment. For USDT payments, provide a verifiable on-chain transaction record. The reason for the request may be brief; it helps determine whether a connection or configuration issue can be resolved first, but it is not an additional condition for a first-payment refund.

To protect order benefits, VKVPN processes only requests that can be matched to an account and payment record. No email address is required; registration uses a username and password, so keep your username, order details, and login credentials secure. If you cannot sign in, include enough payment information in the ticket to verify ownership of the order. Missing required information will pause the review until the details are provided.

Return Method and Settlement Time

After approval, refunds are generally returned through the original payment route. Alipay payments are returned to the original Alipay transaction, and WeChat payments are returned to the original WeChat transaction. After VKVPN initiates a refund, the actual settlement time depends on the processing status of the relevant payment channel; this policy does not guarantee a fixed channel-side settlement time. You can check progress in the original payment record and keep the outcome in the ticket.

Once a refund is completed, the subscription benefits provided by the relevant order will end, and related subscription information may stop updating. Confirm before submitting that you no longer need the order’s remaining service. If the payment channel shows a failed refund, an abnormal account status, or an original transaction that cannot receive the returned funds, VKVPN will explain the reason in the ticket and ask you to provide any information required under the channel’s rules.

Payment Method Differences

Alipay and WeChat support refunds through the original transaction record, so applicants typically do not need to provide separate receiving details. However, the order account, payment record, and request must correspond to one another. If the original transaction has already been canceled or returned by the payment channel, VKVPN will follow the actual settlement result and will not refund the same payment twice.

USDT is an on-chain payment method and is handled differently from Alipay and WeChat. On-chain transactions usually cannot be directly reversed, and it may not be safe to return funds to the source address. After approval, provide a wallet address that you control and that can receive the relevant asset, then verify the address and network details. VKVPN will arrange the return based on confirmed payment records and ticket information; on-chain settlement progress depends on network confirmations. An incorrect address or network may make the assets unrecoverable, so verify everything before submitting.